Privacy Policy

Effective September 2026

Dr. Caroline Dunham Coaching respects your privacy and is committed to handling personal information thoughtfully and responsibly.

This Privacy Policy explains what information may be collected when you visit carolinedunham.com, contact me or use my coaching services, how that information may be used and the choices available to you.

1. Information I May Collect

Depending on how you interact with my website and coaching practice, I may collect information such as:

  • your name and email address

  • contact information you choose to provide

  • appointment and scheduling information

  • information you provide when enquiring about or purchasing coaching services

  • information you voluntarily provide through client forms, questionnaires or coaching materials

  • payment and transaction information

  • communications between us

  • coaching-related records and notes where appropriate

  • basic technical or website usage information collected automatically by my website platform

I only seek to collect information that is reasonably necessary to provide my services, communicate with you or operate my business.

2. How I Use Your Information

Personal information may be used to:

  • respond to enquiries

  • arrange and manage coaching appointments

  • provide coaching services

  • process payments and maintain transaction records

  • communicate with you about your coaching

  • provide onboarding materials, forms or resources

  • maintain appropriate business and client records

  • improve my website and services

  • comply with legal, tax, accounting or other legitimate business obligations

If I introduce an email newsletter or other marketing communications in the future, you will have the opportunity to choose whether you wish to receive them and to unsubscribe.

3. Coaching Information and Confidentiality

Information shared within the coaching relationship is treated with care and confidentiality in accordance with the Coaching Agreement.

Coaching records and materials may be stored using secure digital systems used to operate my practice, including Paperbell and Google Drive.

Personally identifiable client information will not be entered into AI systems without your explicit consent.

4. Payments

Payments may be processed by Stripe or another payment processor identified at the time of purchase.

Payment processors collect and process the information necessary to complete your transaction. Dr. Caroline Dunham Coaching does not directly store your complete payment-card information.

Payment providers process information according to their own privacy policies and security practices.

5. Scheduling and Online Sessions

Scheduling may be managed through Paperbell, Calendly, Google or another scheduling service identified when you book.

Online coaching sessions may take place through Google Meet or another mutually agreed platform.

These third-party services may process information necessary to provide their services and are governed by their own privacy policies.

6. Website and Cookies

This website is hosted through Squarespace.

Squarespace and services used in connection with this website may use cookies or similar technologies for essential website functionality, security, performance and basic analytics.

Depending on the features enabled on the website, you may be given choices regarding non-essential cookies.

7. Third-Party Service Providers

To operate my coaching practice, I may use trusted third-party service providers for functions such as:

  • website hosting

  • practice and client management

  • scheduling

  • payment processing

  • video conferencing

  • email and communications

  • secure file and document storage

These providers may process personal information only as necessary to provide their respective services and are subject to their own privacy and security practices.

I do not sell your personal information.

8. How Long Information Is Kept

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate coaching and business records and to meet applicable legal, accounting or tax obligations.

Different types of information may therefore be retained for different periods.

9. Protecting Your Information

I take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse or disclosure.

However, no website, email service, cloud-storage system or electronic communication method can be guaranteed to be completely secure.

10. Your Choices

You may contact me to ask about personal information I hold about you or to request that information be corrected or deleted where appropriate and permitted by law.

Some information may need to be retained for legitimate business, contractual, tax, accounting or legal purposes.

If you receive optional marketing communications from me in the future, you may unsubscribe at any time.

11. Children’s Privacy

My website and coaching services are intended for adults and are not directed toward children.

I do not knowingly collect personal information from children through this website.

12. External Links

This website may contain links to websites or services operated by other organizations. I am not responsible for the privacy practices or content of external websites, and their own privacy policies will apply.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time as my services, technology or legal obligations change.

The current version will be published on this website with its effective date.

14. Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Dr. Caroline Dunham Coaching | Dr. Caroline Dunham
hello@carolinedunham.com
carolinedunham.com

Download